IT Help Desk Software

La Soluzione Help Desk più amata al Mondo

 

ServiceDesk Plus è la soluzione per l’HelpDesk e l’Asset Management sviluppata secondo le best practice del framework ITIL. Da un’unica interfaccia è possibile gestire i ticket (Incident Management), gli asset IT, i processi di Problem e Change Management, gli ordini di acquisto, le richieste degli utenti dal catalogo dei servizi e i progetti IT. E' disponibile in 29 lingue differenti tra cui l'Italiano ed è utilizzato da oltre 85.000 Aziende in tutto il mondo.

Panoramica ServiceDesk Plus

ServiceDesk Plus Overview

ServiceDesk Plus è disponibile in 3 Versioni

Standard (Versione Gratuita)

Help Desk Software
  • Portale Self-Service 
  • Knowledge Base
  • Gestione Multi-site 
  • Gestione SLA 
  • Help Desk Reports
  • IT Project Management (Add-On)
  • Change Management (Add-On)
 

Professional

Help Desk + Asset Management
  • Gestione Help Desk
  • Scansione Asset Agentless e con Agent
  • Inventario Hardware e Software
  • Report su Inventario
  • Gestione Acquisti e Contratti
  • IT Project Management (Add-On)
  • System Tools (Add-On)
  • Change Management (Add-On)
 

Enterprise

Help Desk + ITIL + Asset + Project
  • Incident Management
  • Asset Management
  • Problem Management
  • Service Catalog
  • Change Management
  • CMDB
  • IT Project Management
  • System Tools (Add-On)
 
Perchè ServiceDesk Plus?
 Incident Management

Restore normal service of operation quickly with the comprehensive incident management.

 
 Problem Management

Eliminate the root cause effectively and put an end to firefighting of repetitive incidents and manage automations.

 
 Change Management

Provide structured and prompt handling of all changes in your IT infrastructure. It is bundled workflow automation.

 
 Service Catalog

Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time.

 
 CMDB

Track and manage all your CIs in a single repository. Get more visibility on your assets by knowing the interrelationships and dependency of each CIs.

 
 PO & Contract Management

Facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending.

 
 Reports

Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards.

 
 Integrations

Integrates with many platforms right from monitoring tools, user management tools to API based integrations to save time and resources.

 
 Asset Management

With the integrated Asset Management, get an accurate inventory of all the assets in your organization. Scan and update every asset/nodes automatically.

 
 IT Project Management

Project Management module in ServiceDesk Plus is a perfectly integrated solution which combines IT Help Desk with Project Management. With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.

ServiceDesk Plus in Fatti!
Settori di mercato che utilizzano ServiceDesk Plus
ServiceDesk Plus Facts!